A: You can upload any type of image file, such as JPEG, PNG, BMP, and even a clear photograph of the design. However, the image must be straight and in good quality. The image must not be slanted, blurry, and distorted, as it may require extra work to recreate the image accordingly.
A: Most of the major vector file formats are supported based on your requirements. These formats will usually include AI, EPS, PDF, SVG, and CDR. You will also receive a high-resolution transparent PNG image and a JPEG preview of your artwork.
A: Most orders can be completed the same day or within 24 hours, depending on the level of detail in the design. In the case of very detailed artwork, it can take us up to 2 or 3 days. If you have a rush order, we can complete it within a few hours.
A: Yes, we can work from the image. However, because of perspective distortion, the final image or proportions may need to be adjusted. It will help if the image is as straight as possible.
A: Our standard turnaround time is the same day or next business day. Complex designs might require longer turnaround time. We provide custom and priority turnaround time based on your project requirements.
A: Our standard vector conversion price starts at around $15 USD, depending on the complexity of your design. For more detailed pricing and packages, please refer to our pricing page.
PricingA: We accept all major file formats like JPEG, PNG, PDF, AI, or even a photo with your camera. However, it is best if the image is upright and in focus for the best results. It is best if it is a vector file or a transparent PNG file. We can also restore and recreate artwork for embroidery, though this will incur an additional charge.
A: Minor changes are usually free of charge. However, when it comes to major artwork changes or redesigns, there might be a need for an additional charge depending on the extent of the changes.
A: In some cases, making minor changes such as half an inch or one inch in size might be free of charge. However, embroidery designs cannot be fully scaled up or down in size.
A: Each placement type has different requirements for the digitizing process. For instance, cap designs require different settings for a curved surface, which necessitates different stitch orders and densities. This implies that each placement type requires a different digitized file, which might attract an extra charge.
A: You will typically receive the following files:
1. Machine File – The embroidery file used directly on your
machine (DST, PES, JEF, EXP, OFM, and many others depending on your machine).
2. PDF Production Worksheet – A detailed worksheet including
design size, colors, thread sequence, stitch count, and other production details.
3. Source File – Available upon request.
4. JPEG Preview – A digital sew-out preview showing how the
design should appear after embroidery.
A: If you are not a professional digitizer, we do not recommend editing the file. Importing and exporting embroidery files in software can sometimes change important settings, which may affect the final embroidery result. It is best to use the file directly on your machine.
